Hong Kong Immigration Department Takes Top Honors for Best Airport Immigration Service at 2025 Skytrax Awards

The Hong Kong Immigration Department (ImmD) has once again been crowned the global leader in airport immigration excellence, securing the 2025 Skytrax Award for Best Airport Immigration Service. This marks the fifth time the department has claimed this prestigious title, having previously triumphed in 2015, 2016, 2019, and 2020. The accolade, voted by millions of international travelers, underscores Hong Kong’s relentless pursuit of seamless, secure, and tech-driven immigration processes, further cementing its status as a world-class aviation hub.

Hong Kong’s Best Airport Immigration Service: A Global

Benchmark

ImmD Director Mr. Benson Kwok accepted the award at a ceremony in Madrid, Spain, on April 9, 2025. He highlighted the department’s commitment to innovation and traveler-centric solutions, stating, “This recognition reflects our dedication to setting the gold standard in Best Airport Immigration Service through advanced technology and unparalleled staff professionalism.” The award results from Skytrax’s 2024–2025 World Passenger Survey, which polled over 13 million travelers across 100+ nationalities and evaluated services at 600+ airports globally.

Tech-Driven Excellence in Immigration Clearance

The ImmD’s Best Airport Immigration Service reputation is bolstered by its adoption of cutting-edge tools such as facial recognition systems, AI-powered risk assessment platforms, and automated e-gates. These innovations ensure swift processing times without compromising security—a balance praised by frequent flyers and industry experts alike.

Strengthening Global Partnerships

During his visit to Spain, Mr. Kwok reinforced Hong Kong’s international collaborations. He met with Spanish officials, including Ms. Elena Garzón Otamendi, Director-General of International Relations, to discuss shared strategies for combating cross-border crime and enhancing digital immigration frameworks. Mr. Kwok also expressed gratitude to the Chinese Embassy in Spain for its support of Hong Kong residents overseas.

Skytrax: Validating Traveler Satisfaction

As a trusted authority in aviation research, Skytrax’s rigorous evaluation process highlights leaders in categories like Best Airport Immigration Service. Hong Kong’s consistent dominance in this field places it ahead of rivals such as Singapore Changi and Seoul Incheon, with travelers frequently praising its efficiency, staff courtesy, and tech integration.

Future Vision: Elevating Traveler Experiences

The ImmD plans to expand its tech initiatives, including contactless biometric screening and AI-driven queue management systems, to further streamline processes. These efforts align with Hong Kong’s broader goals to attract global talent and reinforce its role as Asia’s premier aviation gateway.

Conclusion

By earning the Best Airport Immigration Service title for the fifth time, Hong Kong’s ImmD reaffirms its position as a global trailblazer in immigration innovation. This achievement not only celebrates past successes but also sets the stage for a future where seamless, secure, and smart travel experiences define Hong Kong’s identity on the world stage.

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